Who we are

We are a group of leading insurance providers operating in three markets. In South Africa, OUTsurance offers car, home, business, life funeral and pet insurance. In Australia, Youi provides car, home, business and CTP insurance and OUTsurance Ireland offers car and home insurance.

Our value creation

Our purpose

Our purpose is to ensure our stakeholders always get something out. The heart of our purpose is to provide our customers with simple, high quality insurance products backed by trust and market-leading service outcomes. We maintain a leading employee value proposition and a business culture that attracts and rewards a diverse talent pool. We work with our large network of service providers to create sustainable relationships and growth opportunities which reward alignment with our value of awesome customer service. 

We create sustainable and predictable financial value for our shareholders, through pricing discipline, operational efficiency and conservative risk taking through organic growth initiatives.

  • Best in the industry claim reputation
  • Transparent and fair treatment
  • Alignment of rewards and recognition to good customer outcomes
  • Relentless focus on customer satisfaction and complaints
  • Simple product and process
  • Multi channel service and distribution
  • Accurate pricing and risk selection
  • Low cost operating model
  • Sophisticated technology platforms and data science capability