Who we are
We are a group of leading insurance and financial services providers, operating in two key markets. In South Africa, OUTsurance offers car, home, business, life, funeral and pet insurance, as well as investment services. And in Australia, Youi provides car, home, business and CTP insurance.
Related sites
OUTsurance | OUTsurance Life | OUTvest | Youi
Our value creation
Our purpose
Our purpose is to ensure our stakeholders always get something out. The heart of our purpose is to provide our customers with simple, high quality insurance products backed by trust and market-leading service outcomes. We maintain a leading employee value proposition and a business culture that attracts and rewards a diverse talent pool. We work with our large network of service providers to create sustainable relationships and growth opportunities which reward alignment with our value of awesome customer service.
We create sustainable and predictable financial value for our shareholders, through pricing discipline, operational efficiency and conservative risk taking through organic growth initiatives.
- Best in the industry claim reputation
- Transparent and fair treatment
- Alignment of rewards and recognition to good customer outcomes
- Relentless focus on customer satisfaction and complaints
- Simple product and process
- Multi channel service and distribution
- Accurate pricing and risk selection
- Low cost operating model
- Sophisticated technology platforms and data science capability
History
OUTsurance is established in South Africa, providing short-term insurance direct to the public.
Youi, modelled on OUTsurance, is launched in Australia, offering short-term personal lines insurance.
OUTsurance Life is established in South Africa, providing basic and underwritten life insurance products.
OUTvest launches, offering online investment advice and administration services.
OUTsurance Group Limited lists on the JSE.